How can we help?
Search the questions people ask most, or pick a topic. Can’t find yours? Ask us on live chat, any time.
Getting started
I have no website at all. Where do I begin?
Send us your business name, what you do, where you work and your phone number, by live chat, email or the contact form. We build your site, send you a demo link, and you decide from there. See the free website offer.
Do I need a domain name first?
No. We show you the site on a demo link first. On the yearly plan, a new .com, .net or .org domain is free for the first year. If you already own a domain, keep it where it is and we will connect it.
How long does it take?
Your demo site is usually ready in about four working days. Once you choose a plan, going live takes about a day. Moving an existing site usually takes a day as well.
Do I need to know anything technical?
No. We set up and look after the website, hosting, email, SSL and domain for you, so you just message us. You can also edit your pages yourself in WordPress whenever you like.
Your website
Is the website really free?
Yes. We build up to eight pages and show them to you on a demo link at no charge. You only pay when you choose WordPress Complete to put the site live.
How long does the demo link stay up?
Up to 14 days while you decide. Once your site goes live, the demo is removed and any later changes are made directly on your live site.
Can I ask for changes?
Before launch, you get two rounds of changes on the demo. After launch, you can send up to three change requests every month, such as new text, photos or prices. New pages or a redesign are quoted first.
Do I own the website?
Yes, once you’ve paid $87 in total: after 3 monthly payments, or straight away on the yearly plan. From then on the design and text we made for it are yours, and you can ask for a full export at any time. Your logo, photos, email and domain are yours from day one.
I already have hosting. Can I buy just the website?
Yes. Pay $87 once and we send you a full copy of your website to install on your own hosting. Your hosting needs to support WordPress, as most hosting plans do; Wix and Squarespace don’t. Most hosts will install it for you free. Hosting, email and monthly changes are not included.
Will my website show up on Google?
We make every page search-ready, with clear page titles, descriptions and a sitemap, so Google can find and list your site. Where you appear in results depends on many things outside any website, so nobody can honestly promise a ranking.
Can you build an online store, booking system or members area?
These are coming soon. WordPress Complete currently covers business websites. Tell us what you need and we will let you know as soon as it launches.
Hosting and performance
Is my website going to be fast?
Yes. Pages are cached, delivered through a global CDN so they load quickly for visitors everywhere, and stored on fast NVMe drives. We also keep your site lean, without heavy plugins it does not need.
How much storage and traffic do I get?
20 GB of NVMe storage and unmetered traffic, which is far more than a typical business website uses. Traffic is subject to fair use, as set out in our terms of service.
What happens if my site goes down?
We monitor every site 24/7 and are alerted the moment something stops responding, usually before you notice. You can also reach us on live chat at any hour.
Do I get premium plugins?
Yes. Your site gets the premium plugins it needs, such as caching, SEO, forms and security, included and kept updated while you host with us.
Do you keep WordPress updated?
Yes. We keep WordPress, your theme and your plugins up to date for you, and check the site still works after each update.
Can I test changes before they go live?
Yes. Ask and we will set up a staging copy of your site where changes can be tried safely before they are published.
Security and backups
How often do you back up my site?
Every day, automatically, and we keep 30 days of backups stored separately from your website. We can also take a backup on demand before a big change. Restores are free.
Should I keep my own backups too?
It is good practice for anything you cannot afford to lose. Ask and we will send you a copy of your email and content at any time, and a full copy of your website once it is yours.
Is the SSL certificate really free?
Yes. Every site gets a free SSL certificate that renews automatically, so your site always shows the padlock.
What if my site gets hacked?
Your site is protected by a firewall and regular malware scans. If anything does get in, we clean it up, restore a clean backup if needed, and close the gap, all at no extra cost.
How many email accounts do I get?
As many as you need, like [email protected] and [email protected]. Email accounts share your plan’s storage and are subject to fair use.
Can I use my email on my phone and in Outlook?
Yes. Use webmail in any browser, or add your accounts to your phone, Outlook or Apple Mail. We will send you the settings or set it up with you.
Will my emails reach the inbox?
We set up the records that email providers check (SPF, DKIM and DMARC) and filter spam on the way in. If a message ever bounces, send us the bounce and we will find out why.
Can I send newsletters from my account?
Business email has an hourly sending limit to protect deliverability for everyone. For newsletters, use a mailing service such as Mailchimp or Brevo, and we will set up your domain so it sends correctly.
Can I keep my email where it is now?
Yes. If you use Google Workspace or Microsoft 365, we host the website and leave your email exactly where it is.
Billing
How much does it cost?
WordPress Complete is $29 a month, or $249 a year (about $20.75 a month). The yearly plan includes a free domain for the first year. Prices are in US dollars.
Will the price go up when I renew?
No. You renew at the same price you signed up at, for the same billing period.
How can I pay?
By card or cryptocurrency. Invoices are emailed automatically, and we remind you before every renewal.
Do you offer refunds?
You see your finished website before you pay anything, so payments are not refundable once your hosting is active. The refund policy explains the details.
How do I cancel?
Message us on live chat or email. Your plan stays active until the end of the period you have paid for and then does not renew. There is no retention script and no cancellation fee.
What happens if I miss a payment?
We remind you by email. Your site stays online for at least 7 days after the due date, and we keep your backups for 30 days after that in case you come back.
Moving in and moving out
Can you move my existing site for free?
Yes. Send us the login for your current host. We copy the site, database and email, test everything, and only switch your domain once it all works.
Will my site go offline during the move?
It should not. Your old site keeps running until your domain points to us, and the switch takes moments once everything is tested.
What if I want to leave?
Your email comes with you free, and we help point your domain at your new host. The website we built comes with you free once you’ve paid $87 in total. Leaving sooner? Pay the difference up to $87 and we send you the full export. A site you moved to us is always yours to take.
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Still have a question?
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